Privacy Policy

10 of the best! is a platform where hospitality businesses list their business to promote their services and venues. This Privacy Policy applies to all personal information collected by WWW.COM MEDIA PTY TLD ABN: 78 090 045 300 (we, us or our) via our website and app. By using our service, you agree that certain content you provide may be seen/shared publicly by users of 10 of the best or others. We value your privacy and are dedicated to safeguarding your personal data. We take all necessary precautions to prevent any misuse of your information and ensure its security in accordance with the Privacy Act 1988 (Cth). Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: login credentials, email address, name, phone number, date of birth, anniversary date or any additional information that you may provide us voluntarily.

When carrying out any financial transactions on our website or app, we may gather information related to the transaction. This information may include, Payment details like credit card or debit card number (secured by a token), Billing information. Contact details and Identification documents. We will only ever collect your Financial Information with your prior consent, and we will never store such information on our servers. Any financial information which is collected to transact on our website or app is securely stored by our financial partner Stripe.

Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • (ii) whether the information or opinion is recorded in a material form or not.

    • If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

    Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

    Sensitive Information will be used by us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; and
  • . withyour consent or where required or authorized by law.

    • How we collect your Personal Information

    • We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way to sign up to 10 of the best!, sign up to receive newsletters, redeem offers
    • We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
    • We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
    • Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party

    Purpose of collection

    • We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business, regarding your recent transaction or communication through our website or application, to follow up after your email or phone inquiry, to provide you updates on offers, research and development for improving user experience on our website or application, deliver tailored services to you.
    • We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
    • By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature via email or unsubscribe button link where available.

    Use of Cookies

    • 10 of the best! uses cookies on its website and application to,

      Understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

      Compile aggregate data about site traffic and site interactions (page views etc.) in order to offer better site experiences and tools in the future.

      Understand and save user's preferences for future visits.

      Keep track of advertisements.

      We may also use trusted third-party services that track this information on our behalf.

    • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
    • If you turn cookies off, some features may be disabled.

    Security and Processing Data

    • We do not sell, trade, or otherwise transfer your personally identifiable information to external parties excluding web and app hosting partners and other third parties as long as they agree to keep such information confidential who assist us in operating our website and application, carrying out and conducting our business and serving our customers and users.
    • We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymize or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
    • We may release information to comply with law enforcement, enforce our site policies and protect rights, property or safety of ours and other’s.
    • We may include third-party products or services on our website and application and these third-party products or services may have their own privacy policies where we have no responsibility or liability for the content and activities of these linked products and services.
    • Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We have not enabled Google AdSense but we reserve the right to do so in the future without further notification.
    • We may allow third-party behavioral tracking.
    • All data is processed lawfully, fairly, and transparently in accordance with the Australian Privacy Act 1988. At the time of sign up, we ask for identifying information such as your name, email address, contact number and location, which may be processed to register your account, provide registered business on our platform with offer details when a user redeems an offer, display services and offers from registered businesses near you, send updates related to your experience and marketing and product information.

    Complaint procedure

    If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by our internal team and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we

    will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

    Overseas transfer

    Your Personal Information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

    Data deletion

    Users have right to delete their personal information from our system. Once a user initiates deletion of the account by logging in their profile, user’s information will be permanently deleted from our database within 30 days. Once the user’s account is deleted, the user will lose all the perks and benefits of 10 of the best!.

    How to contact us about privacy

    If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: [email protected]